Frequently asked questions

Cosmetic Surgery Clinic, Doctors Makeover, 110 Marsh Road, Pinner, Middlesex, Greater London HA5 5NA Tel: 020 8868 0555

Q1. How can I get to your cosmetic surgery clinic?
Q2. Do you have a car park at your cosmetic surgery clinic?
Q3. Can I drive home after the operation/procedure?
Q4. Why should I have my treatment in your cosmetic surgery clinic?
Q5. Is your cosmetic surgery clinic fulfilling the Regulations and is it a safe place for me to have my operation?
Q6. Are the staff in your cosmetic surgery clinic trained?
Q7. Do you have specialist plastic surgeons in your cosmetic surgery clinic?
Q8. What kind of anaesthesia do you use in your cosmetic surgery clinic?
Q9. Can I visit your cosmetic surgery clinic before my operation/procedure?
Q10. Is my treatment confidential in your cosmetic surgery clinic?
Q11. How can I complain against you?
Q12. Do you have financial arrangements?
Q13. Can I get a job in your cosmetic surgery clinic?
Q14. Does cosmetic surgery hurt?

Q1. How can I get to your cosmetic surgery clinic?
The clinic is easily accessible by many routes click here for area map: By Tube: we are only about 2-3 minutes walk away from the Pinner Underground Station on the London Metropolitan Underground Line.

By Bus: bus numbers 183, H11, H12 and H13 stop at the Bus Stop which is outside the clinic door, on Marsh Road.

By Car: the clinic is in the western and northern part of London between the M1 and M40 Motorways. Follow the signs for Wembley and Harrow areas. We are situated in Pinner, close to North Harrow area and beside Pinner Underground Station. For a road map and area map click here.

By Air: our cosmetic surgery clinic is situated in the western part of London, we are approximately half an hour drive from both Heathrow and Luton Airports.

Q2. Do you have a car park at your cosmetic surgery clinic?
Yes, we have a few car park spaces behind the clinic, accessible via School Lane. There is also a large public car park just opposite the clinic. We recommend that you use the large car park opposite the clinic routinely, apart from being picked-up after your operation, or you have been advised by the staff to use the spaces behind the clinic.

Q3. Can I drive home after the operation/procedure?
Nowadays, cosmetic surgery is less invasive and we carry out our procedures under local anaesthesia. Therefore, there is no problem if you decide to walk or take public transport or even drive away, in many instances. However, the recommendation is that you should arrange for somebody to take you home after your operation. Further advice can be obtained at the time of your attendance.

Q4. Why should I have my treatment in your cosmetic surgery clinic?
There are a number of benefits for having your cosmetic treatment at our modern and well-equipped clinic. You will have easy access to the medical staff and supporting team without hassle and barriers before, during and after your treatment. You will get individual attention and continuity of your cosmetic care without facing new surgeons and staff on each occasion. Our medical staff are highly qualified and include plastic surgeons on the UK's Specialist Registered List at the GMC. As the risk of MRSA and hospital infection are growing, we must be much preferred when you consider such an issue. We are easily accessible and we have already committed ourselves to very competitive prices (Our Price Commitment) and there is the possibility of 0% finance arrangements in our cosmetic surgery clinic.

Q5. Is your cosmetic surgery clinic fulfilling the Regulations and is it a safe place for me to have my operation?
Yes, our clinic has been independently inspected by the Healthcare Commission, the regulatory body in the United Kingdom, the Healthcare Commission has already granted us Day Surgery Unit status and we are appropriately equipped to treat clients who are undergoing cosmetic surgery and non-surgical cosmetic procedures.

Q6. Are the staff in your cosmetic surgery clinic trained?
Yes, all members of our staff have been appropriately trained. Our doctors are fully registered with the General Medical Council in the United Kingdom and our therapists and supporting team are experienced and appropriately trained.

Q7. Do you have specialist plastic surgeons in your cosmetic surgery clinic?
Yes, we have plastic surgeons who are on the GMC Specialist List in the United Kingdom and we enjoy the cooperation of experienced surgeons in this field. All surgical procedures are carried out by doctors who are fully registered with the GMC in the United Kingdom and they are qualified as Fellows of Royal College of Surgeons (FRCS).

Q8. What kind of anaesthesia do you use in your cosmetic surgery clinic?
We carry out all procedures under local anaesthesia and, occasionally, a small amount of sedative might be used to induce very light sleep during the operation. Therefore, you can walk straight away after your procedure and there are no potential risks of general anaesthesia.

Q9. Can I visit your cosmetic surgery clinic before my operation/procedure?
Yes, in fact as part of our pre-operative plan we may show you around the clinic and our facilities. We would like to involve you in your care as much as possible and your doctor at the clinic will discuss the pros and cons of your procedure and answer any queries you may have. As a matter of routine policy, we encourage our clients to seek other independent professional advice before committing themselves to making a final decision.

Q10. Is my treatment confidential in your cosmetic surgery clinic?
Yes, your confidentiality and privacy is important to us and completely guaranteed throughout every aspect of your enquiry and treatment. Please see our privacy policy.

Q11. How can I complain against you?
You need to write to us, in the first instance, and explain your grievances. We have a complaint procedure in place in our clinic and we follow our protocol on this subject. Please do not forget that we are consistently improving our services and need feedback from you. We welcome your contributions which could be positive as well as negative comments. They play an important part in the development of our future treatment plans and customer care policies.

Q12. What are the payment options in your cosmetic surgery clinic?
We take the major credit cards including Visa, MasterCard, Debit and American Express cards, etc. You can make payments by cash or by cheque which is supported by an appropriate cheque guarantee card. A few instalments with 0% finance are available, dependent on your circumstances. We can also refer you to a financial services company for more long term instalment plans.

Q13. Can I get a job in your cosmetic surgery clinic?
We advertise our vacancies in the local newspapers but you are more than welcome to write to us and enclose a copy of your up-to-date CV for the attention of: Dr Taghipour, 110 Marsh Road, Pinner, Greater London, HA5 5NA, United Kingdom. In particular, from time to time, we are looking for nurses, beauty therapists and plastic surgeons with high standards of expertise in their field. You can also email us at info@cosmeticsurgery-uk.com.

Q14. Does cosmetic surgery hurt?
At our cosmetic surgery clinic, Doctors Makeover, we do our best to prevent any pain and discomfort and we carry out our surgical procedures under local anaesthesia with satisfactory pain control and outcome.

However, interpretation of 'pain' and 'discomfort' by individuals is a 'subjective feeling', therefore, when you complain about pain, nobody could reliably identify with you unless they have been through the same unpleasant experience themselves. Despite this, it is also known that the reaction to pain, discomfort and other senses is expressed differently by each individual person in different settings.

Furthermore, it is also known that perception and interpretation of our feelings and senses such as touch, vision, hearing and smell as well as pain and discomfort are expressed differently by each person and our reaction to these senses is quite unpredictable. There are other well-known factors which play a part in our perception of our senses, for example, age, gender, past experience, personal perceptions and health beliefs, race, cultural and ethnic background and psychological factors are powerful contributors in our sensitivity and perception of our feelings for pain. It is clear that when you complain of pain, even your doctor's empathisation could not determine the extent of understanding or identify with you and your unpleasant feeling in that situation.

Call us on: 020 8868 0555, alternatively complete our on line Appointment Form for a personalized consultation, for other queries fill-in our Contact Us Form.